Privacy Statement

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

The use of our site is possible without providing personal data. Deviating regulations may arise for the use of individual services of our site, which in this case are explained separately below. Your personal data (e.g. name, address, e-mail address, telephone number, etc.) will only be processed by us in accordance with the provisions of the applicable data protection law.

The legal basis of data protection can be found in the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the German Tele-Media Act (TMG). The following regulations inform you in this respect about the type, scope and purpose of the collection, use and processing of personal data by CONTACT Software.

Name and address of the responsible

The responsible is:

CONTACT Software GmbH
Wiener Str. 1-3
28359 Bremen, Germany
T: +49 421 20153-0
F: +49 421 20153-41

Name and address of the data protection officer

The company data protection officer of CONTACT Software GmbH can be contacted at the above address, Mr. Alexander Zachries, or at

We use so-called cookies on our site for the recognition of multiple use of our offer by the same user/internet connection owner. Cookies are small text files that your Internet browser stores on your computer. They serve to make our website and our offers more user-friendly, effective and secure. These are usually so-called “session cookies”, which are deleted after the end of your visit. In some cases, however, these cookies provide information in order to automatically recognize you. This recognition is based on the IP address stored in the cookies. The information obtained in this way serves to optimize our offers and to provide you with easier access to our site. When cookies are deactivated, the functionality of this website may be limited.

Server data
For technical reasons, the following data, which your Internet browser transmits to us or to our web space provider, are collected (so-called server log files):

  • Browser type and version
  • operating system used
  • Website from which you visit us (referrer URL)
  • Web page you are visiting
  • Date and time of your access
  • Your Internet Protocol (IP) address

These anonymous data are stored separately from any personal data you may have provided and thus do not allow any conclusions to be drawn about a particular person. They are evaluated for statistical purposes in order to optimize our website and our offers. We reserve the right to check these data subsequently if we become aware of concrete indications of an illegal use.

SSL encoding
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests you send to us as a site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Website tracking
For continuous optimization and analysis of the website, data is collected and processed on this website in anonymous form using an analysis tool. Pseudonyms are generated to create anonymous user profiles. The data will under no circumstances be used for the personal identification of a visitor (as far as this would be technically possible at all) or brought in connection with the data via the bearer of a pseudonym. If you do not agree with this service, please click on the link below to object to the use of your visit data and to completely prevent website tracking:

Registration function in the customer portal
We offer certain persons and companies the possibility to register for the CONTACT customer portal. The data entered in the course of this registration, which can be seen from the input mask of the registration form (name and e-mail address), will be collected and stored exclusively for the use of our offer until we receive a request for deletion of your address or deletion is required for other reasons. When you register on our site, we will also store your IP address and the date and time of your registration. In the event that a third party misuses your data and registers on our site with this data without your knowledge, this serves as a safeguard on our part. This data will not be passed on to third parties without your express consent. Your consent to the storage of your data can be revoked at any time, for example by sending an informal e-mail to:

Marketing Email
On our site we offer you the possibility to subscribe to marketing e-mails from CONTACT Software. With these e-mails we inform you at regular intervals about our offers (newsletter), send you information about our events or send out campaign related e-mails. In order to receive our marketing e-mails we require your explicit permission as well as the transmission of the requested personal data. We use the so-called double opt-in procedure. We will not send you marketing emails until you have expressly confirmed to us that we should activate this service. We will then send you a notification e-mail and ask you to confirm that you would like to receive our marketing e-mails by clicking on a link contained in this e-mail. The data collected will be used exclusively for the purpose of receiving our marketing e-mails. This data will not be passed on to third parties. Newsletter2Go is used as mailing software. Your data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data and using it for purposes other than sending newsletters. Newsletter2Go is a German, certified provider. Further information can be found here:

Should you later no longer wish to receive marketing e-mails from us, you can object to this at any time without incurring any costs. A message in text form to the above mentioned contact data (e.g. e-mail, fax, letter) is sufficient. You will also find a unsubscribe link in every marketing e-mail.

Contact opportunity
On our website we offer you the possibility to contact us by telephone, post or e-mail. In this case, the information provided by the user will be stored for the purpose of processing his contact. This data will not be passed on to third parties without your express consent.

Comment function in the blog
In our CONTACT blog, we offer you the opportunity to leave comments on the individual contributions. Here the IP address and the e-mail address of the author/connection owner are stored. This storage is for our security in the event that the author’s comments interfere with the rights of third parties and/or unlawful content is posted. Thus, there is a self-interest on our part in the stored data of the author, especially as we can be prosecuted under certain circumstances because of such violations of rights. This data will not be passed on to third parties without your express consent.

Use of Google Analytics with anonymisation function
We use Google Analytics, a web analysis service of Google Inc. Google Analytics uses so-called “cookies”. The information generated by these cookies, such as the time, place and frequency of your visit to the website, including your IP address, is transmitted to Google in the USA and stored there. We use Google Analytics on our website with an IP anonymisation function. In this case, Google will already reduce your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area and thereby make it anonymous. Google will use this information to evaluate your use of our site, to compile reports on website activity for us and to provide other services relating to website and Internet use. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. Google will, according to its own statements, under no circumstances associate your IP address with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Disable Google Analytics For more information on how Google Analytics handles user data, please see Google’s privacy policy:

This website uses the “demographic features” function of Google Analytics. This allows reports to be created that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can disable this feature at any time from your Google Account ad preferences or opt-out of Google Analytics collecting your information as described in the “Opt-out of data collection” section.

Use of Google-Maps
Each time you access the “Google Maps” component, Google sets a cookie in order to process user settings and data when displaying the page on which the “Google Maps” component is integrated. As a rule, this cookie is not deleted when you close your browser, but expires after a certain time, unless you delete it manually beforehand. If you do not agree to this processing of your data, it is possible to deactivate the “Google Maps” service and thus prevent the transfer of data to Google. To do this, you must deactivate the JavaScript function in your browser. However, we would like to point out that in this case you will not be able to use “Google Maps” or only to a limited extent. The use of “Google Maps” and the information obtained via “Google Maps” is subject to the Google Terms of Use and the additional terms and conditions for “Google Maps”

Use of YouTube components with enhanced data protection mode
On our website we use components (videos) of the company YouTube. Here we use the option “extended data protection mode” provided by YouTube. When you access a page that has an embedded video, it connects to the YouTube servers and displays the content on the website by notifying your browser. According to YouTube, only data is transmitted to the YouTube server in “extended data protection mode”, especially which of our websites you have visited when you watch the video. If you are logged in to YouTube at the same time, this information will be associated with your YouTube account. You can prevent this by logging out of your member account before visiting our website. For more information about YouTube’s privacy, visit the following link:

Use of Vimeo components
On our site we use components of the provider Vimeo. Each time you visit our website equipped with such a component, this component causes the browser you are using to download a corresponding representation of the Vimeo component. If you access our site while logged in to Vimeo, Vimeo uses the information collected by the component to identify which specific page you are visiting and to associate this information with your personal account at Vimeo. For example, if you click the “Play” button or make comments, this information will be transferred to your personal user account at Vimeo and stored there. In addition, the information that you have visited our site will be passed on to Vimeo. This is independent of whether you click on the component or not. If you wish to prevent Vimeo from transmitting and storing information about you and your behaviour on our website, you must log out of Vimeo before visiting our site. Vimeo’s privacy policy provides more detailed information, in particular regarding the collection and use of data by Vimeo:

Use of Google-Adwords
We also use the Google advertising tool “Google-Adwords” to promote our website. In this context we use the analysis service “Conversion-Tracking” of Google Inc. on our website. If you accessed our website via a Google ad, a cookie is stored on your computer. These so-called “conversion cookies” lose their validity after 30 days and do not serve your personal identification. If you visit certain pages of our website and the cookie has not yet expired, we and Google may recognize that you as a user have clicked on one of our ads placed on Google and have been redirected to our page. The information collected with the help of the “conversion cookies” is used by Google to generate visit statistics for our website. These statistics show us the total number of users who clicked on our ad and also which pages of our website were subsequently accessed by the respective user. However, we or others who advertise via “Google-Adwords” do not receive any information with which users can be personally identified. You can prevent the installation of “conversion cookies” by making the appropriate settings in your browser, such as browser settings that generally deactivate the automatic setting of cookies or specifically only block cookies from the “” domain. You can obtain the relevant data protection declaration from Google under the following link:

Use of social media plugins
We use social plugins from the social networks Twitter, Linkedin, Facebook, Google+, Youtube and Xing on our website to promote our company. Responsibility for data protection-compliant operation must be guaranteed by the respective provider. The integration of these plug-ins by us takes place in the way of the so-called two-click method around visitors of our web page in the best possible way to protect.

For further information on the purpose and scope of data collection and the further processing and use of the data by the providers of the social networks as well as your rights and setting options for the protection of your privacy, please refer to the data protection information of the respective providers:


Rights concerned

You have the right:

to request information about your personal data processed by us in accordance with Art. 15 DSGVO. In particular, you may request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if these have not been collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details;
to immediately request the correction of incorrect or complete personal data stored by us in accordance with Art. 16 DSGVO;
to request the deletion of your personal data stored by us in accordance with Art. 17 DSGVO, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
pursuant to Art. 18 DSGVO, to restrict the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you refuse to delete the data and we no longer need the data, but if you need it to assert, exercise or defend legal claims or if you have filed an objection to the processing pursuant to Art. 21 DSGVO;
pursuant to Art. 20 DSGVO, to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another person responsible;
in accordance with Art. 7 para. 3 DSGVO, to revoke your consent to us at any time. As a result, we are no longer allowed to continue processing data based on this consent in the future and
to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our headquarters.
right of objection

If your personal data are processed on the basis of legitimate interests, you have the right to object to the processing of your personal data in accordance with Art. 21 DSGVO, insofar as there are reasons for this which arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.

If you wish to exercise your right of revocation or objection, simply send an e-mail to

Up-to-dateness and amendment of this data protection declaration

This data protection declaration is currently valid and has the status as of May 2018.

Due to the further development of our website and our services or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website at